Comparison of old and new ISO IEC standard for software products and related services. ISO/IEC Software engineering — Guidelines for the application of ISO to originally published as ISO for the first time in December , was issued for the first time as an ISO/IEC in February The scope of this paper is limited to the application of Section (Design and development) of ISO to the software development process. The paper.
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The following formula summarizes how these two QMS standards are related: It’s still the same. Accordingly, the following material will discuss the changes that were made to the underlying ISO standard.
However, some ISO changes were made. These changes are summarized below. The process approach continues to be of central importance to ISO And since outsourcing has become increasingly common during the last few years, the new ISO standard has expanded its discussion of outsourced processes see ISO section 4.
The new standard makes it clear that an outsourced process is still part of your QMS even though it is performed by a party that is external to your organization. The new standard emphasizes the need to ensure that outsourced processes comply with all customer, statutory, and regulatory requirements. While the responsibility for a process may have been outsourced, your organization is, nevertheless, still responsible for ensuring that it meets all customer, regulatory, and statutory requirements.
While the old standard said that outsourced processes must be controlled, the new standard goes further by expecting you also to specify the type, nature, and extent of control.
How you choose to control an outsourced process should be influenced by the potential impact it could have on your products, whether or not process control will be shared with the process supplier, and whether or not adequate controls can be contractually created using your purchasing process. ISOsection 4. So the new standard has expanded the definition of documentation to include all QMS process records. While this has always been an option, the new standard makes this possibility explicit.
BS ISO/IEC 90003:2004
ISO section 4. This has now been clarified. The new standard now says that you need to identify and control the distribution of only those external documents that you need in order to be able to plan and operate your QMS. In other words, only relevant external QMS 9003 need to be controlled, not all of them.
ISOclause 5. This loophole has now been closed. ISOsection 6.
Since any QMS task could directly or indirectly influence product quality, the competence of anyone and ieo who carries out any QMS task must be assured. For ISO section 6. ISO has now added information systems to the previous list of support services. Both old and new standards expect you to provide the infrastructure that your organization needs in order to ensure that product requirements are being met. According to ISOsection 6. However, it failed to indicate exactly what they were talking about.
This problem has now been solved. ISO now says that the term work environment refers to working conditions.
ISO IEC Software Standard – An Introduction
These working conditions include physical and environmental factors, as well as things like noise, temperature, humidity, lighting, isl weather. According to the new ISO standard, all of these jso need to be managed in order to help ensure that product requirements are being met. According to ISOsection 7.
According to ISOpost-delivery requirements include things like warranty provisions, contractual obligations such as maintenanceand supplementary services such as recycling and final disposal.
Both old and new standards expect organizations to plan and perform product design and development reviewverificationand validation activities section 7. While each of these three activities serves a different purpose, ISO makes it clear that these three activities can oso carried out and recorded separately or in any io as long as it makes sense for the product and the organization. ISO now 990003 says that outputs could include information that explains how products can be preserved during production and service provision.
While ISOsection 7. The new standard has removed this ambiguity by using the term equipment. Both the old and the new ISO standard want you to confirm that monitoring and measuring software is capable of doing the job you want it to do. In addition to this requirement, the new standard suggests that configuration management and well established verification methods can be used to ensure the ongoing suitability of monitoring and measuring software.
However, this is not isso formal requirement, just a statement that explains how the ongoing suitability of software can be maintained. Both old and new ISO standards want you to monitor and measure customer satisfaction perceptions.
A new kso to ISOsection 8. You could use customer satisfaction and opinion surveys and you could collect product quality data, track warranty claims, examine dealer reports, study compliments and criticisms, and analyze lost business opportunities. Both old and new standards refer to the need to establish a procedure to define how internal audits should be planned, performed, reported, and recorded section 8.
However, the old standard did not explicitly state that audit records must actually be maintained. This oversight has now been corrected. ISO now explicitly says that you must maintain a record of internal audit activities and results. Both old and new standards expect you to monitor and measure QMS processes. According to ISOsection 8. However, the old standard did not specify who ido be on the receiving end. ISO now makes it clear that products are 900003 for delivery to customers.
Records must now indicate who releases products for delivery to customers. A to Z Index.
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And as long as you keep intact all copyright notices, you are also welcome to print or make one copy of this page for your own personal, noncommercialhome use. Outsourced processes The process approach continues to be of central importance to ISO Documentation ISOsection 4. Management representative ISOclause 5. Infrastructure 900003 ISO section 6. Work environment According to ISOsection 6.
Customer requirements According to ISOsection 7. Design and development planning Both old and new standards expect organizations to plan and perform product design and development reviewverificationand 900033 activities section 7. Design and development outputs Section 7. Monitoring and measuring equipment While ISOsection 7. Customer satisfaction Both old and new ISO ios want you to monitor and measure customer satisfaction perceptions. Internal audit records Both old and new standards refer to the need to establish a procedure to define how 9003 audits should be planned, performed, reported, and recorded section 8.
Process monitoring and measurement Both old and new standards expect you to monitor and measure QMS processes. Release of product According to ISOsection 8.